would you like to work for dr leah?

We are currently seeking an experienced call handling executive whose role with be focused on answering emails and telephone calls to create a 5* booking experience for our clients. You will be responsible for handling inbound leads to the business from prospective clients. Background in sales and customer service is required. Experience in a 5* setting is advantageous. Highly competitive salary with an excellent commission structure based on lead generation.

You must be confident in delivering five-star customer services and prepared to act on your own initiative and be able to upsell and recommend our full treatment offerings. This is a back of house office based role, working Monday-Friday at our Clinic in Loughton.

Required skills and experience:

• Excellent customer service and communication skills, with experience in providing five-star customer services.
• Experience in sales and confidence in upselling treatments and packages is essential.
• Must have experience working in the aesthetic industry.
• Must have exceptional telephone manner and excellent written English to respond to emails in a 5* manner.
• Excellent Computer Skills and Excellent Written English.
• Experience with PC booking systems, including knowledge of Pabau Online Booking Software (desirable).
• Ability to multi-task and remain calm even under pressure.
• Well presented, a team player with an excellent attitude towards their work.
• An interest and understanding of Aesthetics especially injectables- retail and treatment-related.

Package Benefits

Excellent commission structure based on the number of leads converted.

Discounted treatments and products.

Pension Plan.

Requirements

• Work Experience - Customer Service: 3 - 5 Years
• Work Experience - Sales: 3 - 5 Years
• Languages: English
• A valid UK/ EU work permit: Required

Job Type: Full-time, Office Hours - 5 day week, every second Saturday

If this sounds like you and you like the idea of working for us then we’d love to hear from you.

Please note, due to the high volume of applications, only those invited in for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Company pension

Schedule:

• 8-hour shift

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)